Terms and conditions
Blacksmithing Experience day Terms
Who is the day suitable for?The day course is aimed as a one to one session, or a two person joint booking, for adults with no previous experience, allowing you to get the most out of your time at the forge. The day is a physical one in a centuries old traditional forge and may not be suitable for everyone. Contact the Malham Smithy if you have any injuries or disabilities before booking. Bookings cannot be taken for people under 18.
Age Restrictions and Disabilities:
Bookings cannot be taken for people under 18.The blacksmithing skills tuition day is a physical one, in a centuries old traditional forge, and may not be suitable for everyone. Please inform the Malham Smithy prior to booking a date if you have any injuries or disabilities that could impact yourself or others on the day.
What to wear:
You must provide your own PPE for the day: safety glasses and leather work gloves. Aprons may be borrowed from Malham Smithy. Full PPE kits are available to purchase from the Malham Smithy in advance if you do not wish to bring your own. Wear overalls or old clothes that you don't mind getting dirty or damaged, in natural fibres; cotton/denim, not synthetic. You must wear full length trousers and long sleeves. It can get hot in the forge, if you are wearing layers ensure your base layer has long sleeves and of natural fibres. You are required to wear safety boots, non steel toe caps worn at your own risk. Fabric boots are NOT suitable, sturdy leather boots give you better protection.
Booking a Date:
To book your day in the forge, go to the online bookings system: https://malhamsmithy.setmore.com . Bookings will not be taken by telephone or email. The course bookings calendar runs six months ahead, it is advised to book as soon as possible to ensure the best choice of dates, if you leave booking until a couple of months before expiry, your date options will be limited and extensions will not be available. One week notice is required to cancel or change a booking on the online booking system. An alternative date may be re-booked where available within the validity of the gift certificate.
Course Fees:
Course fees are non-refundable, therefore refunds will not be issued under any circumstances, if you cannot attend a date booked, we will endeavour to offer alternative dates within your certificate validity, subject to reasonable notice being given. Alternative dates will be offered if the course is unavoidably cancelled by Malham Smithy.
MALHAM SMITHY MAY CANCEL COURSES ON THE DAY OF THE BOOKING SHOULD IT BE DEEMED UNSAFE FOR EITHER PARTY TO CONTINUE DUE TO HEALTH, ACTION BY PARTICIPANTS THAT POSE HARM TO OTHERS, OR PARTICIPANTS ATTEND IN UNSAFE CLOTHING/PPE.
It is the participants responsibility to check for any safety requirement updates prior to attending a course.
MALHAM SMITHY RESERVES THE RIGHT TO POSTPONE BOOKINGS AT ANY POINT BEFORE THE START OF THE COURSE.
After your course:
Please help others looking for a blacksmithing experience day, by leaving a review of your course online. Reviews are welcomed on Google/Facebook/Instagram/TripAdvisor and the Malham Smithy website.
Thank you
PAYMENT
Payment on the website is managed through PayPal, and carry the standard PayPal guarantee. Your card details are not seen or stored by Malham Smithy (Annabelle Bradley t/a Malham Smithy) at any point during or after the transaction.Malham Smithy partners with Stripe for secure identity verification. Data will be stored and used according to the Stripe privacy policy and the Malham Smithy privacy policy.
Malham Smithy Goods Terms & Conditions:
Featured products with a PayPal icon can be ordered directly from the website, other items featured without payment options must be ordered with Malham Smithy by email or by visiting the Forge. Payments are processed as per payment terms above, and by clicking on the PayPal/Stripe/Pay on collection link you are entering a contract with Annabelle Bradley t/a Malham Smithy (hereon referred to as Malham Smithy) and agreeing to the following terms and conditions of sale:Delivery UK delivery:
PayPal postage and packing charges are based on the value and weight of your order and are included in the featured product price for items on sale online. For bespoke commissions enquires you will be quoted a delivery cost on request, or commissions can be collected from the Malham Smithy. Overseas delivery:
Unfortunately Malham Smithy does not offer overseas deliveries, any orders received for overseas deliveries will be rejected.
Your chosen handcrafted item will be made to order, therefore please allow 28 days for delivery, unless otherwise stated (each item will state a timescale based on the current order book). During peak periods if for any reason we cannot send your item within this time, we will contact you as soon as possible to let you know the expected delivery date. Bespoke order delivery timescales may be longer, estimated delivery/collection period can be discussed when placing an order.
Returns/Order cancellation:
Every care is taken in packaging your items, but in the unlikely event that you receive anything damaged, please return within 7 days of receipt for replacement. In accordance with the Distance Selling Regulations, you may return standard items (except bespoke, or forged to order items) for any reason within 7 days of receiving it. Provided that it has not been used and is returned in its original packaging, a refund will be made within 30 days. Please note that all return postage costs are the responsibility of the customer, and the carriage and processing costs included in the original selling price charged to the customer at the point of sale will be deducted from the refund (email for details of carriage and processing costs related to your purchase), except in the case of faulty goods.
Cost of returns are the responsibility of the customer and items should be packaged in a way to ensure they are not damaged in transit. We recommend returns are made by recorded delivery and any loss or damage in transit are the responsibility of the customer.
Bespoke and forged to order items can only be returned if the item is faulty or damaged. The goods will be repaired or replaced and returned to the customer at the original shipping address, or for collection at the smithy. In the event of an item requiring to be returned, the customer must email annabelle@malhamsmithyonline.co.uk in advance.
For order cancellation prior to shipping if the item has not been forged, the order processing costs included in the original selling price charged to the customer at the point of sale will be deducted from the refund (email for details of processing costs related to your purchase). For bespoke items that have already been forged refunds prior to shipping are not available.
Product Maintenance:
Hand forged items are not mass produced & powder coated, therefore require a little TLC when it comes to maintenance. Painted, polished, lacquered or waxed items will all benefit from the occasional polish with a natural beeswax paste or renaissance paste to help prevent tarnishing. Pieces being used outdoors will require annual wire brushing and paint application or allowing to weather into their surroundings. Fireside tools can be polished with a traditional iron paste. Toasting fork prongs should be washed and oiled with cooking oil before and after every use; if fork prongs left to tarnish, rub with wire brush/wool to remove scale before washing and oiling.
Handcrafted Products are unique:
Each item is handmade to order therefore each piece is individual and you should anticipate some variation in design from the images on screen to the actual item made, the beauty of a hand forged item means it is truly unique. For jewellery orders, slight colour variations in the stone and glass will occur due to the natural materials and your internet browser setting. Similar beads to the ones shown in the image will be chosen if any particular bead is unavailable at any time.
Sizes stated on each product are approximate. Images are not real size. The pictures on the website give a good representation of the items, but remember that each item is hand made individually and will vary slightly.
Please note the handcrafted products are not suitable for children under 3 due to small parts which may cause a choking hazard. No items available on the website are suitable as toys and are not recommended for children of any age. Parental supervision required to ensure all items are kept out of reach of children.
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